A Customer service representative will schedule an appointment for a service technician to visit your home concerning all service problems reported during normal business hours.

Please allow a time frame of 15 minutes for our service technicians to arrive for the scheduled appointments. Our "appointment window" ranges from 15 minutes before or 15 minutes after the scheduled appointment. If for any reason we run late on appointments, one of our customer representatives will contact you and inform you of the situation.

We have a service technician on call for any service problems that may occur after normal business hours. Please leave a message on the voice mail answering service and one of our service technicians will contact you regarding your cable television problem.

It is our policy to require that someone over the age of 18 be home and present during any service installation appointment. If this is not possible, we will gladly reschedule another appointment.