A Customer service representative will schedule an appointment for a service technician to visit your home concerning all service problems reported during normal business hours.

Please allow a time frame of 15 minutes for our service technicians to arrive for the scheduled appointments. Our "appointment window" ranges from 15 minutes before or 15 minutes after the scheduled appointment. If for any reason we run late on appointments, one of our customer representatives will contact you and inform you of the situation.

We have a service technician on call for any service problems that may occur after normal business hours. Please leave a message on the voice mail answering service and one of our service technicians will contact you regarding your cable television problem.

It is our policy to require that someone over the age of 18 be home and present during any service installation appointment. If this is not possible, we will gladly reschedule another appointment.

Suspension Policies

If you are disconnected, you must pay all charges that are due. In addition, there is a $18.00 reconnect fee in order to have your service restarted.

If you fail to pay the monthly bill and late fee, you will be disconnected from service. We know that sometimes emergencies arise that prevent you from paying your bill on time. If you notify us of your intention to pay and do so promptly, we will delay disconnection for an agreed-upon period of time. You must, however, make the full payment in that specified amount of time.

If you fail to pay your balance after disconnection, your account will be turned over to the Credit Bureau for collection.

Download the complete Policy and Procedure Guide Book (pdf)